Haven't received an order confirmation email? Please check your spam folder and if it's not there, email team@sartoro.co for assistance.

Haven&apos;t received an order confirmation email? Occasionally, depending on your email provider and security settings, these emails may end up in spam. Please check your spam folder and if it&apos;s not there, email <a href="mailto:team@sartoro.co">team@sartoro.co</a> and we will investigate.

I haven't received an order confirmation email

Order Changes & Cancellations. Can I make a change to my order?. Changes to orders must be submitted within 24 hours. Changes requested after 24 hours may not be possible or may require an additional fee depending on how far along your order is in th

Order Changes &amp; CancellationsCan I make a change to my order?Changes to orders must be submitted within 24 hours. Changes requested after 24 hours may not be possible or may require an additional fee depending on how far along your order is in the manufacturing process. Please email us at <a class="fr-green" href="mailto:team@sartoro.co">team@sartoro.co</a> to request a change. Can I cancel my order?Orders may be canceled within 24 hours. Cancellation requests received after 24 hours may not be accepted as we have already started manufacturing your order. On a case by case basis, we may be able to cancel orders with a fee after 24 hours, but this is usually not possible.Returns are available on first orders - we offer this so you can try out Sartoro garments risk free on your first purchase with us!

I need to make a change to/cancel my order

Fit issues on first orders can happen for a number of reasons. Bodies come in many shapes and sizes. Tailoring is an art, not a science - getting it right 100% of the time just isn't possible. Fortunately, Sartoro offers two ways to handle fit issues

<h3 id="fit-issues">Fit Issues</h3><h3 id="something-doesnt-fit-right-on-your-order-youre-covered-by-our-fit-guarantee">Something doesn&apos;t fit right on your order? You&apos;re covered by our Fit Guarantee.</h3>Fit issues on first orders can happen for a number of reasons. Bodies come in many shapes and sizes. Tailoring is an art, not a science - getting it right 100% of the time just isn&apos;t possible.Fortunately, Sartoro offers two ways to handle fit issues (and we cover the cost!):1. Local Alterations (for minor issues)Sartoro suits contain excess fabric at the seams, allowing for alterations in both directions. The following diagram indicates how much a suit can be altered. A card with this information was also included with your order. <div style="margin-left: 20px;"><img src="https://uploads.gorgias.io/ZPB9rx1YpMxWVa3O/limits-f0bbda9f-0722-450b-8d2e-73aed071c32b.jpg" style="width: 614px;" class="fr-fic fr-dib fr-fil"></div> If the alterations needed are within these limits, please take the garment and the alterations card included with your order to a local dry cleaner in your area (most offer alterations) to have the changes made. We cover up to $65 is alterations for a two piece suit, $80 for a three piece suit.IMPORTANT:&#xA0;high end Tailor shops often will charge exorbitant rates for simple alterations - often reaching into $150-$200+. Local dry cleaners offering alterations are typically able to do comparable quality work at a fraction of the price. Ensure you receive both a price quote AND confirmation that they will be able to alter the garment to your liking before proceeding. Sartoro will only cover up to the approved alteration limits, which are generally more than enough for most alterations.If local alterations won&apos;t be able to solve the fit issues, proceed to Option #2. 2. Free Remake (for major issues)In the event local alterations would not solve the fit issue, Sartoro offers free remakes. To request a remake, email <a href="mailto:team@sartoro.co">team@sartoro.co</a> with the following:Subject: Order #____ Remake RequestBody: include the following information:<ul style="margin-left: 20px ;"><li>Three photos of you wearing the garment/s -- standing with good posture and the top jacket buttoned fastened. One photo from the front, one from the side, one from the rear.</li><li>A detailed description of the fit issue.</li><li>You best estimates for how much the garment needs to be adjusted in each area to perfect the fit. For example:<ul><li>Chest: +1.0&quot;</li><li>Upper Waist: -0.75&quot;</li><li>Belly: -1.5&quot;</li><li>Length: -2.0&quot;</li><li>Sleeve Length: +1.5&quot;</li><li>etc.</li></ul></li></ul>A member of our team will review the request and get back to you with next steps. Free standard 3-week shipping is included on all covered remakes. Priority or rush shipping is available for an additional fee.Important Note:&#xA0;Sartoro will cover alterations OR a remake, not both.For additional alteration and remake details, as well as the approved alteration limits, visit our <a href="https://sartoro.co/pages/alterations-remakes-returns" rel="noopener noreferrer" target="_blank">Alterations &amp; Remakes</a> page.

My order doesn't fit

Incorrect Customizations On Garment. If you’ve received an order with incorrect customizations, please contact us at team@sartoro.co with details of the mistake as well as photos. We’ll review your order; if we did not make the garment to the specifi

Incorrect Customizations On GarmentIf you&#x2019;ve received an order with incorrect customizations, please contact us at <a data-fr-linked="true" href="mailto:team@sartoro.co">team@sartoro.co</a> with details of the mistake as well as photos. We&#x2019;ll review your order; if we did not make the garment to the specifications &amp; customizations provided, we will correct the issue at our expense.

My garments were made incorrectly

Payment Failure. All payments are controlled by secure third party providers, including Stripe & PayPal. Sartoro does not store credit card information nor do we determine if a payment is successful or fails. There are a number of reasons a payment m

Payment FailureAll payments are controlled by secure third party providers, including Stripe &amp; PayPal. Sartoro does not store credit card information nor do we determine if a payment is successful or fails.There are a number of reasons a payment may have failed. Here are a few recommended steps to ensure these are resolved so that you can complete your order:<ol><li>Please carefully review your personal details and credit card information to verify that everything has been entered correctly.</li><li>Try a different credit card or payment method such as ShopPay or PayPal.</li><li>If issues persist please contact your bank as it&#x2019;s possible that your account has been flagged for security reasons.</li></ol>For any other issues or questions, please contact our email us at <a href="mailto:team@sartoro.co">team@sartoro.co</a> for help.

Why has my payment failed?

Can't find what you're looking for? Our team is here to help. Email us and we'll get back to you within two days (usually sooner). You can also visit www.sartoro.co/contact to schedule a virtual suits consultation with a member our style team.

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