My order doesn't fitUpdated 2 years ago

Fit Issues

Something doesn't fit right on your order? You're covered by our Fit Guarantee.

Fit issues on first orders can happen for a number of reasons. Bodies come in many shapes and sizes. Tailoring is an art, not a science - getting it right 100% of the time just isn't possible.

Fortunately, Sartoro offers two ways to handle fit issues (and we cover the cost!):

1. Local Alterations (for minor issues)

Sartoro suits contain excess fabric at the seams, allowing for alterations in both directions. The following diagram indicates how much a suit can be altered. A card with this information was also included with your order.

If the alterations needed are within these limits, please take the garment and the alterations card included with your order to a local dry cleaner in your area (most offer alterations) to have the changes made. We cover up to $65 is alterations for a two piece suit, $80 for a three piece suit.

IMPORTANT: high end Tailor shops often will charge exorbitant rates for simple alterations - often reaching into $150-$200+. Local dry cleaners offering alterations are typically able to do comparable quality work at a fraction of the price. Ensure you receive both a price quote AND confirmation that they will be able to alter the garment to your liking before proceeding. Sartoro will only cover up to the approved alteration limits, which are generally more than enough for most alterations.

If local alterations won't be able to solve the fit issues, proceed to Option #2.

2. Free Remake (for major issues)

In the event local alterations would not solve the fit issue, Sartoro offers free remakes. To request a remake, email [email protected] with the following:

Subject: Order #____ Remake Request

Body: include the following information:

• Three photos of you wearing the garment/s -- standing with good posture and the top jacket buttoned fastened. One photo from the front, one from the side, one from the rear.
• A detailed description of the fit issue.
• You best estimates for how much the garment needs to be adjusted in each area to perfect the fit. For example:
  • Chest: +1.0"
  • Upper Waist: -0.75"
  • Belly: -1.5"
  • Length: -2.0"
  • Sleeve Length: +1.5"
  • etc.

A member of our team will review the request and get back to you with next steps. Free standard 3-week shipping is included on all covered remakes. Priority or rush shipping is available for an additional fee.

Important Note: Sartoro will cover alterations OR a remake, not both.

For additional alteration and remake details, as well as the approved alteration limits, visit our Alterations & Remakes page.