Can't find what you're looking for? Our team is here to help. Email us and we'll get back to you within two days (usually sooner). You can also visit www.sartoro.co/contact to schedule a virtual suits consultation with a member our style team.

Shipping

Shop

Sartoro Customer Support

Incorrect Customizations On GarmentIf you&#x2019;ve received an order with incorrect customizations, please contact us at <a data-fr-linked="true" href="mailto:team@sartoro.co">team@sartoro.co</a> with details of the mistake as well as photos. We&#x2019;ll review your order; if we did not make the garment to the specifications &amp; customizations provided, we will correct the issue at our expense.

Incorrect Customizations On Garment. If you’ve received an order with incorrect customizations, please contact us at team@sartoro.co with details of the mistake as well as photos. We’ll review your order; if we did not make the garment to the specifi

My garments were made incorrectly

Ordering & Inquiries

Order Issues

I have a question or comment about your products and/or services

Can I get a Sartoro gift card?

I'm having trouble logging into my Sartoro account

How much does a Sartoro suit cost?

Shipping To Other Countries

I haven't received an order confirmation email

I need to make a change to/cancel my order

My order doesn't fit

Why has my payment failed?

What duties and taxes will I have to pay on my order?

What are my payment options?

Payments

How do I get fitted?

How do I submit my measurements?

Can I submit measurements after ordering?

Questions about the Digital Tailor

Why is Sartoro reconfirming my order?

I’m not sure about the fit of my suit

Sizing & Measurements

General Shipping Questions

Shipping & Delivery

Do you cover alterations?

What is your return, refund & exchange policy?

Sartoro has processed a remake of my recent order, what do I do with the original garments?

Alterations & Returns

Can I Order fabric samples before I place my order?

Are there other fabrics available?

What materials are used in your garments?

How do I care for my Sartoro garments?

The fabric I want is out of stock, when will it be back?

I want to order a tuxedo in one of your suit fabrics, is this possible?

Do you offer customizations beyond what I see on the site?

Products & Materials

I have a question about the brand

Does Sartoro have any physical stores I can visit?

I need to contact Sartoro

Company

My garments were made incorrectlyUpdated 2 years ago