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Sartoro Customer Support

General Service InquiryIf you have any general questions or comments about our products or services, please do not hesitate to contact us either through the Help Center or our on site Customer Support Chat. One of our representatives will typically get back to you with an answer within a few hours.

General Service Inquiry. If you have any general questions or comments about our products or services, please do not hesitate to contact us either through the Help Center or our on site Customer Support Chat. One of our representatives will typically

I have a question or comment about your products and/or services

Ordering & Inquiries

Can I get a Sartoro gift card?

I'm having trouble logging into my Sartoro account

How much does a Sartoro suit cost?

Shipping To Other Countries

I haven't received an order confirmation email

I need to make a change to/cancel my order

My order doesn't fit

My garments were made incorrectly

Why has my payment failed?

Order Issues

What duties and taxes will I have to pay on my order?

What are my payment options?

Payments

How do I get fitted?

How do I submit my measurements?

Can I submit measurements after ordering?

Questions about the Digital Tailor

Why is Sartoro reconfirming my order?

I’m not sure about the fit of my suit

Sizing & Measurements

General Shipping Questions

Shipping & Delivery

Do you cover alterations?

What is your return, refund & exchange policy?

Sartoro has processed a remake of my recent order, what do I do with the original garments?

Alterations & Returns

Can I Order fabric samples before I place my order?

Are there other fabrics available?

What materials are used in your garments?

How do I care for my Sartoro garments?

The fabric I want is out of stock, when will it be back?

I want to order a tuxedo in one of your suit fabrics, is this possible?

Do you offer customizations beyond what I see on the site?

Products & Materials

I have a question about the brand

Does Sartoro have any physical stores I can visit?

I need to contact Sartoro

Company

I have a question or comment about your products and/or servicesUpdated 2 years ago